|Korean original

YUNO AI Refund Policy

Effective Date: April 25, 2026 | Last Revised: August 26, 2026 | XtenB Co., Ltd.

This is an official translation for English, Japanese, and Chinese storefronts. If there is any conflict, the Korean original prevails unless applicable law requires otherwise. USD prices are billed through Stripe; annual plans are not offered on this storefront.

This page summarizes Article 5 of the Terms of Use for the USD / Stripe storefront. Read the Terms of Use in full. Annual billing is not offered here.

1. Common principles

  • Payment immediately grants digital-content access (AI chat and reports).
  • Under Korean e-commerce consumer-protection law, withdrawal is limited once use has begun (starting a chat, generating or viewing a report, or accessing the Service).
  • Payments on this storefront are processed by Stripe in USD.

2. Subscription (Pro / Premium — 30-day coaching pass)

  • Price: Pro $29 / month, Premium $89 / month. No annual plan.
  • Quota: Pro 250 AI coaching sessions / 30 days; Premium 750 / 30 days.
  • The current paid period is non-refundable, including if you cancel or do not use the Service.
  • Cancel in [Subscription] > [Manage] > [Cancel]. Charges stop from the next date; you keep access until the paid period ends. Held credits are not extinguished.

3. One-time credits

  • Valid for one year from purchase. Non-transferable.
  • Full refund only within 7 days of payment and only if unused. No partial refunds. Refunds go to the original Stripe payment method.
  • Welcome, referral, and event credits are not refundable.
  • Packs on this storefront (USD): Light $10 / Basic $25 / Plus $35 / Bulk $55 / Mega $75 / VIP $99. KRW custom top-up (shortfall × ₩6) is not offered here.

4. AI PDF reports

  • Completed reports are not refunded because you dislike the content or missed a PDF download.
  • If generation fails due to a system error, deducted credits are automatically restored.
  • Download window is 7 days after completion. Regenerating deducts credits again.

5. How to request

Email your account address, payment time, and Stripe receipt or order id via Help or yunoai@yunoai.app. Approved refunds are returned to the original payment method. Timing varies by card network.